Refund Policy
Refunds & Returns
Every house sign is individually made and personalised to your order. This policy explains what happens if your sign arrives damaged, is faulty, does not match the agreed specification, or if you wish to cancel or return an order.
Personalised & Made-to-Order Goods
Because our house signs are personalised and made specifically for each customer, the normal right to cancel an online order simply because you have changed your mind does not generally apply to personalised or custom-made goods.
This does not affect your statutory rights if your sign is faulty, damaged, not as described or does not meet the agreed specification.
Damaged in Transit
If your sign arrives damaged, please contact us as soon as possible after delivery.
- Please provide details of the damage.
- Please send clear photographs showing the damaged area.
- Please keep the original packaging until we confirm what to do next.
Where appropriate, we will arrange a repair, replacement, full refund or partial refund, depending on the circumstances and your statutory rights.
Faulty or Incorrect Signs
If the sign supplied is faulty, not as described or does not match the specification agreed with you, please contact us and explain the problem.
We may ask you to provide photographs or other information so we can assess the issue. Depending on the circumstances and your statutory rights, the appropriate remedy may be a repair, replacement, price reduction or refund.
Returning a Sign
Please contact us before returning any sign. We will confirm whether a return is required and provide the appropriate return instructions.
Where goods are returned because they are faulty or do not conform to the contract, your statutory rights concerning reasonable return costs will apply.
Hand-Painted & Bespoke Artwork
Hand-painted artwork is individually commissioned and may contain natural variations associated with work produced by hand. This does not affect your statutory rights if the finished sign is faulty, not as described or does not match what was agreed.
Contacting Us About a Refund or Return
If there is a problem with your order, please contact us with your order details and a description of the issue. We will review the matter and explain the next steps.