details about delivery
How long from ordering to delivery?
We aim to complete an online order within 2 weeks of receiving it. First we will create a mock-up proof for approval by email. Once we receive the go ahead the sign is in our making sequence and is usually completed within 7 days then it is packaged and shipped. The exception is for hand painted pictorial signs and at busy periods like leading up to Christmas or annual holidays
We use several methods to send out house sign orders depending on weight and size of parcel.
Our house signs ranges vary in weight and size and this determines the actual cost of postage and packing for each item. Usually for UK deliveries up to 2 kg and less than 420mm in length we use Royal Mail Parcels. For larger parcels in the UK we use Parcelforce.
For overseas delivery of parcels up to 2 kg and less the 420mm in length we us Royal Mail and anything over the weight and size we use a courier service depending where the item is to be shipped.
We keep proof of posting dockets for Royal Mail parcel deliveries and tracked shipping dockets for any other shipping method.
We find these the cheapest methods for delivery to customers.
If an item is not delivered we will re-make it and re-send it after it has been missing in the post for 21 days, This is a very rare occurrence but has happened .