Cookies & Privacy
Privacy & Cookie Policy
Last updated: September 2026
This Privacy & Cookie Policy explains how YourSigns collects, uses and protects personal information when you visit our website, contact us or place an order. It also explains how cookies and similar technologies may be used on this website.
Contents
1. Who we are
2. Information we collect
3. How we use your information
4. Our lawful basis for using your information
5. Who we share information with
6. Payments
7. How long we keep your information
8. Your data protection rights
9. Cookies
10. Cookie categories
11. Managing cookies
12. Email marketing
13. Contacting us
14. Changes to this policy
1. Who We Are
YourSigns is responsible for the personal information described in this policy and acts as the data controller for personal information we collect and process.
If you have a question about this policy or the personal information we hold about you, please contact us using the contact details provided on our website.
2. Information We Collect
Depending on how you use our website or contact us, we may collect:
- Your name
- Billing and delivery address
- Telephone number
- Email address
- Order and personalisation details
- Design-proof information and correspondence relating to your order
- Messages or enquiries you send to us
- Technical information relating to your use of the website, where applicable
3. How We Use Your Information
We may use your personal information to:
- Process and fulfil your order
- Prepare and send design proofs
- Contact you about your order or enquiry
- Arrange payment and delivery
- Provide customer service
- Maintain accounting, tax and business records
- Protect the security and operation of our website
- Send marketing communications where permitted
4. Our Lawful Basis for Using Your Information
We only process personal information where we have a lawful basis to do so. Depending on the circumstances, this may include processing necessary to fulfil a contract with you, comply with a legal obligation, pursue a legitimate business interest or processing carried out with your consent.
5. Who We Share Information With
We do not sell your personal information. Where necessary, information may be shared with organisations that help us provide our products and operate our business, including:
- Payment providers
- Postal and courier services
- Website and ecommerce service providers
- Professional advisers and service providers where required
- Public authorities where disclosure is required by law
6. Payments
Online payments are processed through the payment services made available during checkout. Payment providers process the information required to authorise and complete your payment. YourSigns does not need to receive your full payment-card details in order to manufacture your house sign.
7. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected. This can include fulfilling orders, dealing with enquiries or complaints and meeting legal, accounting and tax requirements.
8. Your Data Protection Rights
Depending on the circumstances, your data protection rights may include the right to:
- Request access to personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to erase personal information in certain circumstances
- Ask us to restrict certain processing
- Object to certain uses of your information
- Request data portability where applicable
- Withdraw consent where processing is based on consent
You also have the right to raise a concern with the UK Information Commissioner's Office if you are unhappy with the way your personal information has been handled.
9. Cookie Policy
Cookies are small files or similar technologies that websites can store on your device. They can be used to make a website work, remember preferences, help maintain security and provide information about how a website is used.
Some cookies are necessary for the website to function. Other cookies may only be used where the appropriate consent has been provided.
10. Cookie Categories
| Cookie Type | What It Is Used For |
|---|---|
| Strictly Necessary | Required for essential website functions such as the shopping basket, checkout, security and basic operation of the website. |
| Functional | Used to remember settings or preferences and improve website functionality. |
| Analytics | Used, where enabled and permitted, to understand how visitors use the website and help us improve its performance and usability. |
| Marketing | May be used for advertising, marketing measurement or related purposes where these technologies are used and the appropriate consent has been given. |
11. Managing Cookies
Where cookie controls are provided on the website, you can use them to manage your preferences for optional cookies.
You can also use your web browser settings to block or delete cookies. Please be aware that blocking cookies which are necessary for the website to function may affect features such as the shopping basket or checkout.
12. Email Marketing
If you receive marketing emails from us, you can unsubscribe using the link provided in the message or contact us to change your preferences. Emails that are necessary to deal with an order, design proof, enquiry or customer-service matter are separate from marketing communications.
13. Contacting Us
If you have a question about this Privacy & Cookie Policy, wish to exercise a data protection right or have a concern about the way your information is being used, please contact us using the contact details provided on the YourSigns website.
14. Changes to This Policy
We may update this policy from time to time to reflect changes to our website, services, legal requirements or the way personal information and cookies are used. The date shown at the top of this page indicates when this policy was last updated.